Terms of service

By creating a Mobius account or using the service, you agree to these terms. If you are agreeing on behalf of an organisation or a coaching practice, you confirm you have authority to do so.

You must be at least 18 to use Mobius, and able to enter into a binding contract.

You are responsible for the accuracy of your account details, for keeping your credentials secure, and for activity that takes place under your account. Tell us promptly if you believe your account has been compromised.

Mobius for individuals includes a free plan with no time limit, and a paid Pro plan. You can use the free plan for as long as you like.

Mobius for coaches is a paid subscription, billed monthly or yearly. The Coach Hub opens when a subscription is in force and locks when it ends; nothing in it is deleted while it is locked, and your data is cleared on request. Your own capacity account continues on the free plan.

Payments your clients make to you through Mobius are between you and your clients. Mobius provides the ledger and, where you connect a Stripe account, the means of taking card payments; Mobius is not a party to the coaching agreement.

Mobius for organisations is not sold self-service. Deployments are scoped, agreed and contracted separately.

The first time you subscribe to Mobius for coaches, the subscription starts with a free trial of 30 days, whether you choose monthly or annual billing. The free trial is offered once per person: if you have had the coach plan before, whether paid, free or gifted, your subscription is paid from the first day.

You give us a payment card when the free trial starts. Nothing is charged during the free trial.

At the end of the free trial your subscription continues automatically as a paid subscription on the billing interval you chose, at the price shown when you started, and your card is charged then. On monthly billing that is currently £39 a month, charged at the end of the trial and every month after that. On annual billing it is currently £374.40 a year, charged in full at the end of the trial and renewing every year after that. Either continues until you cancel. A discount from a code you used, if any, is taken off.

We email you seven days before the free trial ends and again two days before, to the address on your account, with the date it ends and the exact amount you will be charged.

You can cancel during the free trial from Billing in the web app, or by emailing support@mobiuscapacity.com. If you cancel before the free trial ends, you are not charged at all, and the Coach Hub stays open until the end of the free trial.

If no valid card is on the subscription when the free trial ends, the subscription ends rather than continuing unpaid.

We offer founding coach pricing to a limited number of coaches (currently 50). It applies when you enter a valid founding code when you sign up for the coach plan, or when we grant it to your account directly. A founding code is valid while we have it open and while places remain, and we may close a code at any time; closing one does not affect coaches who have already started with it. A founding coach pays £25 a month or £250 a year instead of the standard price, with the same free trial terms as above.

Founding pricing is locked for as long as your coach subscription continues without a break: it stays the same at every renewal, and switching between monthly and annual billing keeps the founding price for the interval you move to.

If your coach subscription ends, founding pricing ends with it. Cancelling takes effect at the end of the period you have paid for, and if you start it renewing again before then, nothing changes. If you subscribe again after it has ended, the standard price applies unless you enter a valid founding code again or we grant founding pricing to your account again.

If you are already paying the standard price when founding pricing is applied to your account, the founding price starts at your next renewal. Nothing is charged or refunded for the period you are in.

We sometimes give a plan for a period at no charge, for example to people who took part in our pilot. A gifted plan does not have a payment card behind it, and nothing is charged when it ends: the plan simply stops, and nothing you have created is deleted. We email a coach a week before a gifted plan ends. To carry on, you choose a plan and enter your card yourself.

If we give months to a subscription you are already paying for, billing on that subscription pauses for those months and resumes, on the plan you chose, when they end.

Paid plans are billed in advance, monthly or annually, through our payment provider. Subscriptions renew automatically at the end of each billing period until cancelled.

If a payment fails, we may suspend paid features until it is resolved.

You can cancel at any time. Cancellation takes effect at the end of your current billing period, and you keep access until then.

If you are a consumer in the UK or EU, you have 14 days from taking out a paid plan to change your mind and get your money back. Where a coach subscription starts with a free trial, cancelling during the free trial means you are never charged. Because the service starts straight away, you are asking us to begin within that period, so if you cancel part-way through it we may keep a proportionate amount for what you have used, and refund the rest. Nothing here takes that right away.

After those 14 days we do not generally refund part-used periods. If something has gone wrong on our side, tell us and we will deal with it fairly.

Coach subscriptions bought for a practice are a business purchase, so the 14-day right does not apply to them; the cancellation terms above do.

Use Mobius lawfully and as intended.

You keep ownership of the information you put into Mobius. You grant us the limited licence needed to host, process and display it so that the service works for you.

How we handle personal information is set out in the Privacy notice.

If you use Mobius as a coach, you are responsible for your coaching relationships, for obtaining your clients’ consent to connect, and for meeting your own professional, regulatory and data-protection obligations.

A client controls what a coach can see and can withdraw access at any time. Mobius does not replace a coach’s professional judgement or duty of care.

Organisation deployments are governed by the agreement signed with that organisation, which takes precedence over these terms for the organisation’s use. Organisation reporting is aggregated by design and must not be used to monitor or assess individuals.

If you connect a calendar or health source, you authorise Mobius to receive the specific data needed for that feature. Those services are operated by third parties on their own terms, and we are not responsible for their availability or accuracy. You can disconnect at any time.

Mobius provides capacity information to support your own understanding and decisions. It is not a medical, clinical or diagnostic service, does not provide medical advice, and must not be relied on as a substitute for professional care.

If you are concerned about your health, speak to a qualified professional.

We aim to keep Mobius available and reliable, but we do not guarantee uninterrupted service. We may change, add or remove features as the product develops; where a change materially reduces what a paid plan provides, we will tell you.

Mobius, including the software, the capacity model and the brand, remains our property. These terms do not transfer any of our intellectual property to you.

You can close your account at any time. We may suspend or end access where these terms are breached, where use puts the service or other users at risk, or where we are required to by law.

Nothing in these terms limits liability that cannot lawfully be limited. Subject to that, we are not liable for indirect or consequential loss, and our total liability in any 12-month period is limited to the amount you paid us in that period.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

If we change these terms materially, we will update the date at the top of this page and notify account holders. Continuing to use Mobius after that means accepting the updated terms.

Mobius Capacity Ltd, Unit 82A James Carter Road, Bury St. Edmunds, IP28 7DE, United Kingdom. Company number 17490509, registered in England and Wales. ICO registration ZC289914.

Email support@mobiuscapacity.com.